PRIVACY POLICY

Accommodation regulations

Pension Frymburk

(hereinafter referred to as “guesthouse” or “landlord”)

Operated:

AWA s.r.o.

IDN: 49018141

VAT ID: CZ49018141

Established business Frymburk 190, 382 79 Frymburk

1. Conditions for concluding the accommodation agreement

• Guest accommodation in the guesthouse Frymburk is made under contract for accommodation concluded under the provisions of § 2326 and the following act. No. 89/2012 Coll., the Civil Code, on the basis of which guesthouse Frymburk (hereinafter referred to as “landlord”) provides temporary accommodation for a ujednanou period or for a period resulting from the purpose of accommodation in the facilities designated and accommodated (hereinafter referred to as “Guest”), It undertakes to pay proprietor for the accommodation and services associated with it within the time limit set by these accommodation Regulations (hereinafter referred to as “agreement”).
• The accommodation agreement is always concluded in writing. At least a written confirmation of the order or reservation is sufficient to comply with the form requirement.
• The rights and obligations of the Parties not expressly modified by the accommodation agreement are governed by these accommodation regulations and the pricelist of proprietor services. If the accommodation contract stipulates anything other than this accommodation order or price list proprietor, the accommodation Agreement shall apply.
• If the guest fails to comply with the obligations arising from the accommodation agreement and the attached accommodation order or price list proprietor or otherwise violates good manners in the pension (hereinafter referred to as “misconduct”), the proprietor is entitled to a contract for accommodation before By the end of the named period, even without notice, if the guest has been notified of its failure by the hotel in accordance with the provisions of section 2331 of the Civil Code.

2. Concluding a contract, booking

• The accomodation is obliged to make an order of accommodation with proprietor in written form or. Make a reservation by phone and confirm this with proprietor in writing. A written reservation or Confirmation of the telephone reservation according to the previous sentence means an order made by email to the address of the guesthouse Frymburk or by post to the address of the guest house or operator listed in the header of this accommodation order, event. Made through the booking form,
• Once the landlord receives an order from the guest in writing or a written confirmation of the reservation, the guest shall issue an advance invoice for the advance denominated in the amount of 100% of the accommodation price, which will be sent to the guest at the address specified by the guest in the order referred to in paragraph 2.1 of this article . The accommodation is obliged to pay the deposit within the period and according to the conditions specified in the advance invoice. A deposit is not required only for stays booked on the day of booking. In this case, the full price of accommodation is paid at the time of completion of the accommodation.
• There are two conditions for concluding the accommodation agreement, by delivery of a written order or a written confirmation of the booking of the proprietor and the moment when the landlord receives an amount representing the deposit for accommodation.

3. Cancellation, withdrawal from the contract before boarding the accommodation, no appearances

• If you does not pay a guest backup according to art. (1) 2.2 Properly or on time, the booking of accommodation with the futile expiry of the advance payment invoice is cancelled. As the reservation is not confirmed by the failure to comply with section 2.3 of this Agreement
• The guest is entitled to withdraw from the accommodation agreement before the date of boarding, even without giving any reason. The guest is obliged to deliver proprietor written notice of withdrawal. In such a case, the proprietor shall be entitled to charge the guest a cancellation fee, which shall be calculated on the amount of the advance paid, the rate of cancellation of the fee being fixed as follows:

• In the event that the guest fails to appear for the accommodation within 24 hours after the agreed boarding, the landlord is entitled to withdraw from the accommodation agreement and at the same time is entitled to charge the guest a cancellation fee of 100% of the amount of the advance paid. This does not apply if the guest reproprietors in advance, but not later than 1 day before the scheduled boarding, by telephone or in writing. The conditions laid down in article 4 (2) shall apply mutatis mutandis to the form of 2. Paragraph 1(b). 2.1 of this accommodation order.

4. Arrival to the pension

• The hotel will announce its arrival at the reception of the guest house.
• At the reception, guests will present their identity card or passport or Other proof of identity (e.g. Residence permit), according to which the authorised worker verifies the proprietor identity of the guest. The accuracy of your personal data and the time of stay registrants the guest by signing the login ticket.
• Unless otherwise agreed, ubytovávání arriving guests take place from 14:00 hrs. to 20:00 hrs.
• The designated receptionist will introduce the guest with the accommodation regulations, not later than the date of arrival of the guest.
• The number of persons in the room corresponds to the number of persons registered for accommodation. The accommodation agrees to announce their exact number at check-in.
• The time of accommodation is agreed at the latest at the guest’s accommodation and is recorded in the accommodation book. The duration of accommodation can be extended only with the consent of proprietor and must be substantiated by registration in the accommodation book.
• The Resident hereby grants the consent proprietor to the processing and preservation of his/her personal data, to the extent of the data provided, in order to provide accommodation and registration of guests within the meaning of Act No. 565/1990 Coll., on local charges and the Act No. 326/1999 Coll., on the residence of foreigners in the territory of the Czech Republic and amending certain acts. More detailed obligations of the guest and proprietor regarding the keeping of records or House books are defined by the aforementioned legislation.

5. General rules of Accommodation

• The guest has the right to use the space reserved for the accommodation, as well as the common areas of the pension and to use the services with accommodation connected.
• The guest receives a key from the room and a chip key from the entrance to the guest house (collectively “Keys”). The guest is obliged to prevent loss, destruction, damage of these keys, as well as making the keys available to third parties who are not a direct participant in the respective accommodation agreement, negotiated between the guest and the landlord. Any penalties for loss, destruction, damage as well as making the keys available in the previous sentence are regulated in the accommodation agreement.

The guest is obliged to:

• Acquaint with the accommodation regulations and follow it;
• Pay the accommodation price according to the valid pricelist;
• Properly use the premises of destination for accommodation, maintain order and cleanliness in all premises intended for accommodation;
• Ensure that cleanliness is assured in the premises intended for accommodation;
• To protect equipment on premises intended for accommodation against damage;
• Promptly report any damage or damage that the guest or persons staying with him or her in the premises of the pension caused (s);
• From 22:00 hrs. to 07:00 hrs. Behave in such a way as to disturb other persons with excessive noise;
• When leaving the room, close the water taps in the room, turn off the lights, switch off the electrical appliances that are not used at the time of the guest’s absence, and close the windows;
• On the last day, report the accommodation if you took advantage of the refreshments from the minibar in the room and cast the room key at the reception

The guest may not proprietor without consent:

• Make substantial changes to the accommodation premises (move furniture, relocate equipment, etc.);
• To carry any equipment and facilities from the premises intended for accommodation;
• Use in premises intended for the accommodation of own appliances, except small appliances used by the guest for personal hygiene and office work;
• Leave the premises for the accommodation to another person;
• To receive visits to accommodation; Visits must be duly entered in the guestbook and are only possible from 10:00 hrs. to 22:00 hrs. With the consent of proprietor;  Guests can only receive visits in the public areas of the guesthouse;
• To indicate the address of the house with premises designated as the place of business of the accommodation;
• Place animals on the premises of the guesthouse.

Guests are not allowed in the entire pension area:

• Carry the weapon, ammunition and explosives or otherwise keep them in a state capable of being used immediately;
• To hold, produce or preserve narcotic drugs or psychotropic substances or poisons, unless the medicinal products whose use has been prescribed by the guest by a doctor;
• Smoking in the whole area of the pension;
• Use open fire

Non-observance of agreed conditions:

• In the case of nedodežení conditions in points 8.3, 8.4, 8.5, stayed is entitled to withdraw from the contract immediately.
• In the case of damage to any property in the area of pension Frymburk, or failure to comply with the conditions in paragraphs 8.3, 8.4 and 8.5 leading to damage to property, stayed is entitled to request the guest of the castle damages in full damage and the guest is obliged to pay this compensation in full Of.

6. The liability of the proprietor for the case

• If the guest requests it, the landlord will take over the money, jewellery or other valuables from him or her for safekeeping. The proprietor has the right to refuse custody of the goods in respect of things dangerous or the value and extent of the accommodation disproportionate. The landlord requires that the goods be transferred in a sealed or sealed mailbox.
• An application for compensation for damage caused to an accommodation can be notified only within 15 days of the detection of damage. Damage will not be reimbursed if the damage is caused by the guest himself or the person who accompanies him.
• If the guest leaves his/her belongings in the room after the stay and the accommodation is not paid, the landlord moves the guest’s belongings from the room and storeds them in a safe place to prevent them from being damaged. After payment of the debt to the accommodation, the landlord shall issue the stored goods to the guest.

7. Safety, liability of the guest for damage caused

• The guest is obliged to familiarize themselves with the safety rules and the evacuation plan in case of fire. This plan will be found in every room of the guesthouse, in all corridors and for consultation with the appropriate staff at the reception.
• The guest begins to act in such a way as to avoid unreasonable harm to freedom, life, health or property of another.

8. Departure from the hotel

• The accommodation is obliged to leave the room where he is staying, until 11:00 hrs.
• The guest locks the room and casts the keys at the pension reception unless deal otherwise.

9. Information about the handling of personal data

• The proprietor shall process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2004. The general regulation on the protection of personal data and on the free movement of such data and repealing Directive GDPR), which is effective as from 25 April 2016, is hereby repealed. May 2018 applies to the processing of your personal data by our company AWA s.r.o., identification number 49018141, with the registered office of Frymburk 190, 382 79 Frymburk registered in the commercial register maintained by the Regional court in České Budějovice section C, inset 2961 (hereinafter referred to as ” Company “or” we “), below we provide you with a summary of basic information about the processing and protection of your personal data by the company.

• What personal information we process and how we collect it

• Personal information we process about you and whose scope differs mainly according to the purpose and the services provided:
  • For the purpose of concluding and managing the contract and delivering
  • Identification information (name, surname, address)
  • Contact details (e-mail, tel. Number
  • Company name, identification number/tin, registered office (if you are an entrepreneur).

• In order to improve our services and offer
  • Information about visiting our website (cookies, IP address)
  • Information about your shopping habits and the use of our services, such as Date/price and name of purchased products, incl. VAT Related communication with you.

• For marketing purposes incl. Sending commercial messages and personalizing advertising
  • Information about visiting our website (cookies, IP address)
  • Contact details (e-mail, tel. Number
  • Information about your shopping habits and the use of our services, such as Date/price and name of purchased products, or services incl. Related communication with you.
• We obtain personal information directly from you (especially when concluding the contract and during the contractual relationship) and on the basis of your visits to our website (see the Cookies section below).

• How we use your personal information

• We use your personal information in particular for the following purposes:
  • To conclude the contract and to execute your order;
  • Communication with you and the administration of our contractual relationship;
  • Analysis, evaluation and improvement of our customer service;
  • Solution of your complaints and complaints;
  • fulfilling our legal obligations; And with your consent to inform you of changes and news in the products and services provided and our personalised offers.
  • If it is necessary for the conclusion and performance of the contract, or to protect our legitimate interests related to the conclusion or performance of the contract, upon your consent or if permitted by law, which also provides for the protection of your rights, we use Technology especially for creating your customer profiles for the aforementioned purposes.
  • We retain your personal data only for as long as it lasts for any of the above processing purposes and thereafter only for a period and under the conditions in accordance with applicable law.
  • If consent is granted for marketing purposes (incl. Profiling for the purpose of offering appropriate goods and services and processing cookies) This period is 4 years from the granting of consent or renewal. In other cases, the processing time from the purpose of the processing is indicated or by the legislation.

• Legal basis for processing your personal data

• The legal basis that allows us to process your personal data depends on the purpose for which we process the personal data. We may process your personal data in a particular case without your consent because:
  • It is necessary for the purpose of concluding or performing the contract with you;
  • This is necessary to comply with our legal obligations (e.g. In the field of accounting and taxation);
  • This is necessary to protect our legitimate interests (e.g. In connection with the exercise of claims arising out of contracts concluded or in connection with analysis and improvement of our services);
  • With your consent, we may process your personal data for marketing purposes, i.e. Our products, information about news, or other commercial communications by sending it to your email address and using personalised marketing and remarketing. You may withdraw your consent to this use of your personal data at any time by sending you information about the withdrawal of consent to our e-mail info@penzionfrymburk.cz or in writing at the above mentioned company address.

• To whom we provide your personal information

• We may provide your personal information to:
  • Service providers who provide us with their services related to our activities, in particular to carriers, intermediaries of your payments, to assisting us in the administration of contracts and claims you claim or who print and deliver documents;
  • to other persons in accordance with applicable law (e.g. Notification to the tax authorities in the cases provided for by law, the police in the context of the investigation of criminal activities, etc.).
  • Your personal data may be transferred and stored within the countries of the European Economic Area (hereinafter referred to as “EEA”), which are considered to be countries with a comparable level of protection of personal data as the Czech Republic as well as entities located outside the EEA which include A group of companies and providers of information or other services. In the case of transfers outside the EEA, we will ensure the protection of your data by concluding the respective contractual clauses or through other appropriate safeguards in accordance with GDPR.

• What are COOKIES and how we use them

• Cookies are small data files that are necessary for the proper functioning of the site and are therefore placed on your computer as well as most websites. These are text files that websites store on your computer or mobile device when you start using those sites.

• This way, the site remembers the tasks and settings you’ve made on them for a period of time — for example, The contents of the shopping cart. So you don’t have to re-enter this information to revisit pages and move between sections of the site.
• We also use Cookies to collect statistics and personalize advertisements so that we can further improve our site and improve the services we offer. Therefore, we share information about how you use our website with our advertising and analytics partners, specifically with Google. You can read about how Google cookies are treated by https://www.google.com/policies/technologies/cookies/.
• In the event of disagreement with the use of cookies and data collected through our websites that use the cookies technology for the purposes set out above, you have the option to:
  • Block the use of cookies by the appropriate settings of your Internet browser or other computer program (ie. Set up your Internet browser or other computer program to block or Prohibited/disallow use of cookies); Or
  • You can withdraw your consent and free of charge, either by sending an email to: info@penzionfrymburk.cz, by letter to the company address Frymburk 190, 382 79 Frymburk.

• What are your rights

• In particular, you have the following rights in relation to the processing of your personal data:
  • The right to clear, transparent and understandable information about how we use your personal information and your rights;
  • The right of access to personal data and the provision of other information related to their processing by the company;
  • The right to rectify incorrect and incomplete personal data;
  • The right to delete your personal data, especially if (i) is no longer needed for further processing; (ii) You have revoked your consent to their processing; (iii) You have legitimately objected to their processing; (iv) have been processed illegally; or (v) must be erased under the legislation;
  • The right to restrict the processing of your personal data if (i) you invade the correctness of your personal data for as long as we verify their accuracy; (ii) processing is illegal; (iii) We no longer need it, but the data you need for the purpose of exercising your legal claims or (iv) you oppose processing it for as long as we have verified that our legitimate reasons prevail over your interests;
  • The right to object to the processing of your personal data if we process it (i) for direct marketing purposes or (ii) for the purposes of our legitimate interests;
  • The right to obtain personal data and transfer it to another service provider;
  • The right to lodge a complaint with the Office for Personal data protection, Pplk. Billet 27, 170 00 Praha 7; uoou.cz
  • If you wish to exercise any of the foregoing, please contact us using the contact details provided below.

• How we protect your personal information

• To ensure the security and confidentiality of your personal data, which is extremely important to us, we use technical and organizational measures in particular to protect against unauthorised access to and misuse of data, ensuring the security of our IT systems and Data recovery in case of an incident. Where appropriate, we use encryption to protect your data. We regularly evaluate and update all measures.

• The processing of personal data is carried out manually in electronic information systems, which are subject to physical, technical and procedural checks. To protect your data, we have a security mechanism that includes technical, organizational and personnel measures, and we also require the same level of protection from our processors.

10. Need more information or want to exercise your rights

• In addition to the www.penzionfrymburk.cz/pokoje-nabidka/zasady-nakladani-s-osobnimi-udaji/Web address, the full version of the Privacy Policy and its protection is available at the company’s registered office. You can request a written copy by following the procedure set out below.

• If you have any questions about the processing of your personal data, you need any other related assistance or want to exercise your rights, please contact the person responsible for the privacy policy by telephone (during working hours) on Phone. No: + 420 775 051 985, electronically at e-mail address info@penzionfrymburk.cz or in writing at the above mentioned company address.

11. Proprietor Contact Details:

Pension Frymburk, Frymburk 190, 382 79 Frymburk

Phone. + 420 734 641 596, + 420 775 051 985

Email: info@penzionfrymburk.cz

This accommodation order has entered into force and effectiveness from the date of 1.5.2018.

For Penzion Frymburk

Name: Petr Čech

Position: Managing Director AWA S.R.O.